Upcoming
Spokane City Forum
May 16 , 2012
"Is Leading by Serving Good for Business?"
Featuring Ken Melrose, President of Leading By Serving, LLC, author and former CEO of Toro.
Ken Melrose will answer this question by describing the Toro Company’s fates and fortunes during his empolyment from 1970 to 2006, particualrly while he was CEO. During this period, the employees transformed the company to prosperity by shifitng the focus of the culture from shareholders to the employees and customers.
During his first decade with Toro (1970-1980) he witnessed the near demise of the company. Two experiences with Toro dramatically changed his view of leadership and introduced him to some new leadership concepts. When he became CEO, he employed these concepts that would be come to be known as Servant Leadership. Once this new form of leadership was enmbraced by the management and employees, the company not only performed better, but in ways quite contrary to the typical “Wall Street” model.
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